Materi Bahasa Inggris untuk Perhotelan
1. Contoh Dialog/ Conversation di Dunia Perhotelan
FRONT OFFICE_HOTEL
Receptionist : Red Hotel, Redy speaking. May I help you?
Caller : I’d like to reserve a room for two for next weekend.
Receptionist : Well, what kind of room would you like?
Caller : One on the beach side
Receptionist : Hm.., how about a double on the front?
Caller : That will be fine, but could you tell me how much the
rate, please.
Receptionist : The rate for that weekend is $100 dollars a night.
Caller : That's reasonable. Can I pay when I arrive?
Receptionist : Yes, but we do require a fifty dollar credit card
deposit to hold the room. You can cancel up to five
days in advance and we will
refund your deposit.
Caller : Great, I'll call you right back.
Receptionist : Okay, thank you for calling.
2. Contoh Ungkapan Bahasa Inggris di Lingkungan Perhotelan
Front Desk Receptionist
• Red Hotel, Redy speaking. How can I help you?
• What date are you looking for?
• How long will you be staying?
• How many adults will be in the room?
• I'm afraid we are booked that weekend.
• There are only a few vacancies left.
• We advise that you book in advance during peak season.
• Will two double beds be enough?
• Do you want a smoking or non-smoking room?
• The dining room is open from 4 pm until 10 pm.
• We have an indoor swimming pool and sauna.
• We serve a continental breakfast.
• Cable television is included, but the movie channel is extra.
• Take Exit 8 off the highway and you'll see us a few kilometers up on the left hand side.
• The rate I can give you is 99.54 with tax.
• We require a credit card number for a deposit.
3. Contoh Ungkapan Bahasa Inggris via Telepon
ANSWERING THE TELEPHONE CALL
• Hello (informal)
• This is the Red residence
• This is 02292559721
ASKING THE CALLER’S IDENTITY
• Who is speaking? (informal)
• Who is talking? (informal)
• Who is this? (informal)
• May I ask who’s calling?
• Who am I speaking to?
INTRODUCING YOURSELF
• This is Blue. (informal)
• Hello, this is Yellow Speaking. Informal)
• This is Orange calling (informal)
• This is Mr. Black calling for Mr. White
ASKING TO TALK TO SOMEONE
• Is Grey there, please? (informal)
• Is Purple in? (informal)
• Can I talk to Pink? (informal)
• May I speak with Mr. Green, please?
ASKING THE CALLER TO HOLD
• Just a second! (informal)
• Wait a minute! (informal)
• Hang on a second! (informal)
• Could you please hold?
• One moment, please!
• I’ll go get him.
LEAVING A MESSAGE
• Any messages? (informal)
• Do you want to leave a message?
• Would you like to leave a message?
• May I take a message?
• Can you tell Black, his friend Pink called, please?
• Can you let Brown know to call back at 02222222220?
CONFIRMING A MESSAGE
• Okay. (informal)
• I’ll make sure Brown gets your message.
ENDING A TELEPHONE CONVERSATION
• I’ve got to go. (informal)
• I better go now. Bye. (informal)
• I better get going. Talk to you later.(informal)
• Thank you for calling. Bye.
• Nice talking to you.
• Nice talking to you, too.
GRAMMAR REVIEW
The modal verbs yang sering digunakan dalam percakapan via telepon adalah: can, could, may, will, and would.
EContoh:
• Can I speak to your dad, please?
• Could you repeat your phone number, please?
• May I take a message?
• Will you please hold?
• Would you like to leave a message?
1. Contoh Dialog/ Conversation di Dunia Perhotelan
FRONT OFFICE_HOTEL
Receptionist : Red Hotel, Redy speaking. May I help you?
Caller : I’d like to reserve a room for two for next weekend.
Receptionist : Well, what kind of room would you like?
Caller : One on the beach side
Receptionist : Hm.., how about a double on the front?
Caller : That will be fine, but could you tell me how much the
rate, please.
Receptionist : The rate for that weekend is $100 dollars a night.
Caller : That's reasonable. Can I pay when I arrive?
Receptionist : Yes, but we do require a fifty dollar credit card
deposit to hold the room. You can cancel up to five
days in advance and we will
refund your deposit.
Caller : Great, I'll call you right back.
Receptionist : Okay, thank you for calling.
2. Contoh Ungkapan Bahasa Inggris di Lingkungan Perhotelan
Front Desk Receptionist
• Red Hotel, Redy speaking. How can I help you?
• What date are you looking for?
• How long will you be staying?
• How many adults will be in the room?
• I'm afraid we are booked that weekend.
• There are only a few vacancies left.
• We advise that you book in advance during peak season.
• Will two double beds be enough?
• Do you want a smoking or non-smoking room?
• The dining room is open from 4 pm until 10 pm.
• We have an indoor swimming pool and sauna.
• We serve a continental breakfast.
• Cable television is included, but the movie channel is extra.
• Take Exit 8 off the highway and you'll see us a few kilometers up on the left hand side.
• The rate I can give you is 99.54 with tax.
• We require a credit card number for a deposit.
3. Contoh Ungkapan Bahasa Inggris via Telepon
ANSWERING THE TELEPHONE CALL
• Hello (informal)
• This is the Red residence
• This is 02292559721
ASKING THE CALLER’S IDENTITY
• Who is speaking? (informal)
• Who is talking? (informal)
• Who is this? (informal)
• May I ask who’s calling?
• Who am I speaking to?
INTRODUCING YOURSELF
• This is Blue. (informal)
• Hello, this is Yellow Speaking. Informal)
• This is Orange calling (informal)
• This is Mr. Black calling for Mr. White
ASKING TO TALK TO SOMEONE
• Is Grey there, please? (informal)
• Is Purple in? (informal)
• Can I talk to Pink? (informal)
• May I speak with Mr. Green, please?
ASKING THE CALLER TO HOLD
• Just a second! (informal)
• Wait a minute! (informal)
• Hang on a second! (informal)
• Could you please hold?
• One moment, please!
• I’ll go get him.
LEAVING A MESSAGE
• Any messages? (informal)
• Do you want to leave a message?
• Would you like to leave a message?
• May I take a message?
• Can you tell Black, his friend Pink called, please?
• Can you let Brown know to call back at 02222222220?
CONFIRMING A MESSAGE
• Okay. (informal)
• I’ll make sure Brown gets your message.
ENDING A TELEPHONE CONVERSATION
• I’ve got to go. (informal)
• I better go now. Bye. (informal)
• I better get going. Talk to you later.(informal)
• Thank you for calling. Bye.
• Nice talking to you.
• Nice talking to you, too.
GRAMMAR REVIEW
The modal verbs yang sering digunakan dalam percakapan via telepon adalah: can, could, may, will, and would.
EContoh:
• Can I speak to your dad, please?
• Could you repeat your phone number, please?
• May I take a message?
• Will you please hold?
• Would you like to leave a message?
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